Covid Guidance

Keep Safe and Enjoy Yourself

The health and safety of our customers and staff is our priority. We’ve introduced new measures so you can enjoy a safe and comfortable visit to Arnolfini.

Booking your Visit

You are required to book a visit to the galleries. Find out more about our latest exhibitions and how to book. If you’re unable to book online we aim to keep a number of spaces available on the day, please speak to a member of staff on arrival. Should you need assistance, we have a priority entry system in place. 

 

July 2021:
We are really looking forward to ultimately welcoming more people into Arnolfini as we step through the changes to the government’s roadmap over the next few weeks.

However, we appreciate that the number of covid infections, particularly in Bristol, remain high at the present time and it remains our priority that everyone wanting to visit Arnolfini can do so with confidence and feel safe, this includes considering the needs of disabled and clinically vulnerable.

Our current plans are to:

• Maintain a booking system to allow us to ensure capacity is at levels that accommodate social distancing. Our experience over the last year indicates that this approach can usually allow a number of ‘walk-ins’ as well.
• Our team will continue to wear face coverings and we ask you do so too, particularly to consider those who have disabilities or are clinically vulnerable.
• At Arnolfini Harbourside Bar, customers will be asked to continue to wear face coverings while moving around the Bar, both inside and out. The team will continue to wear face coverings too.

We will be reviewing this regularly based on infection rates in Bristol and beyond and remain committed to creating a safe environment for all our visitors and community friends. We hope to be able to increase capacity as and when the situation allows.

We really appreciate your cooperation with this policy.

 

Entry to exhibitions remains free but as a charity and we do rely on donations in order keep this amazing facility open. There is a donation option when you book your exhibition slot and there are donation points in the building. Alternatively you can donate online.  Any amount is always welcome and we appreciate your support, thank you.

You don’t need to book a visit to the Bookshop and Harbourside Bar, however during peak times, especially weekends, there may be a wait due to our reduced capacity.

Face Covering

We encourage all visitors to please wear a face covering over mouth and nose when in the building. If you have any health issues around wearing a face covering, please let our team know. All members of our team also wear face coverings.

NHS Test and Trace/Venue Check in

We encourage all vistors to check in via the NHS Test and Trace app or visitors can leave details via pen and paper.

Social distancing

We ask for your support in following our social distancing guidelines. This means keeping 2 metres apart at all times.

Reduced Capacity

We have reduced the maximum capacity to make your visit safe and more comfortable.

Extra cleaning, using hand washing

We have extra sanitising and cleaning facilities in high touch point areas. Hand sanitising stations can be found throughout the building. Please use sanitiser provided on entry to the building.

Wellness Checks

If you have any symptoms of Covid-19, are self-isolating or have been contacted in accordance with the track and trace system, please do not enter the building. All members of our team are checked accordingly too.

Lifts

Our lifts are reserved for users with accessibility needs only. We ask everyone else to use the stairs for which there are social distancing measures in place.

Stairs

Please check no one is using the stairs before you go either up or down. Please be aware of those who may need assistance and avoid using the handrail where possible.

Toilets

Our toilet facilities are currently limited for visitors and customers only, subject to availability. There is a list of public toilets available within Bristol at www.bristol.gov.uk/streets-travel/public-toilets. 

Events in Arnolfini Theatre

For events taking place in our theatre, places will be limited, seating will be distanced, and face coverings are requested to be worn, to limit the risk of spreading Covid-19.

 

Our Team

All members of our team undergo a daily wellness check before they enter the building.
Everyone is supplied with Personal Protective Equipment (PPE) which is refreshed regularly.
All employees have been retrained in the correct frequency and method of handwashing and use hand sanitiser at regular intervals.
A risk assessment has been completed and documented to demonstrate we have looked at the Covid-19 hazards within Arnolfini and have introduced measures to operate safely.

Should you have any queries before you visit Arnolfini, please get in touch via our Contact page.

Arnolfini have been awarded We’re Good to Go certification from Visit England. For more information about the accreditation and scheme please visit www.visitbritain.org/were-good-go-industry-standard-all-sectors-tourism-industry