Frequently Asked Questions
We hope these frequently asked questions will help you plan you visit to Arnolfini and answer and queries you may have. Should you need anything further, please get in touch via our Contact page.
When are the Galleries open?
Our ground floor gallery has reopened – with Hassan Hajjaj: The Path – Thursday, Friday, Saturday and Sunday each week, from 12pm to 5pm.
Entry to exhibitions remains free but as a charity and we do rely on donations in order keep this amazing facility open. There is a donation option when you book your exhibition slot and there are donation points in the building. Alternatively you can donate online here. We appreciate your support, thank you.
When is Arnolfini Bookshop open?
Arnolfini Bookshop has reopened Thursday to Sunday each week, 12pm to 5pm.
What refreshments do you have available at Arnolfini?
The Arnolfini Café Bar, run by Bristol Beer Factory, is currently offering an al fresco service using an exclusive decked area in front and to the side of the building in accordance with Covid-19 secure guidelines to keep customers and their staff safe.
There is a selection of soft drinks, smoothies and alcoholic beverages on a table service basis only. There is currently no food service provided but this may change during the coming weeks. Please also note that hot drinks and coffee may not be available initially too.
Tables are subject to availability, with a one-in, one-out, one-way system in operation to allow for social distancing measures. Capacity will be limited. Tables will be for groups of up to six people. Therefore, please familiarise yourself with the procedures in place to ensure we all keep safe during these times
Opening times 12pm to 9pm, seven days a week, subject to the vagaries of the weather. There will be no access to the inside of Arnolfini Café Bar at the present time.
Are you still able to offer local advice such as maps and leaflets?
To minimise touch points, we will not be giving out paper maps or leaflets at this time although exhibitions leaflets will be available for visitors to pick up
We have a lift available for visitors who need to use a lift to access the gallery/room space on the first and second floors currently exclusive for those with access needs.
There are toilets on the ground floor. The nearest Blue Badge parking is at The Grove car park. Please be aware there is a cobbled area outside Arnolfini.
Details of Accessible Taxis are available here.
What measures to be Covid Secure do you have in place?
Keep Safe and Enjoy Yourself
The health and safety of our customers and staff is our priority. We’ve introduced new measures so you can enjoy a safe and comfortable visit to Arnolfini.
Should you need assistance, we have priority entrance system in place.
We ask all visitors to please wear a mask when in the building. If you have any health issues around wearing a face mask, please let our team know.
Our front of house and bookshop team will be wearing clear visors.
What if I have forgotten my mask?
We will have masks available for our visitors at £2 each to cover our costs in providing these.
We ask for your support in following our social distancing guidelines. This means keeping 2 metres apart at all times.
One Way System
Please pay attention and follow the one way system. We have reduced the capacity to make your visit safe and more comfortable.
Extra cleaning, using hand washing
We have extra sanitising and cleaning facilities in high touch point areas. Hand sanitising stations can be found throughout the building. Please use sanitiser provided on entry to the building.
If you have any symptoms of Covid-19, are self-isolating or have been contacted in accordance with the track and trace system, please do not enter the building. All members of our team are checked accordingly too.
Our lifts are reserved for users with accessibility issues only. We ask everyone else to use the stairs for which there are social distancing measures in place.
Please check no one is using the stairs before you go either up or down. Please be aware of those who may need assistance and avoid using the handrail where possible.
Please note, in line with Covid-19 guidance and safety, all our toilet facilities are not currently open and those that are must to be limited for visitors to the Gallery only, subject to availability. Thank you for your understanding. There is a list of public toilets available within Bristol at www.bristol.gov.uk/streets-travel/public-toilets.
All members of our team undergo a daily wellness check before they enter the building.
Everyone is supplied with Personal Protective Equipment (PPE) which is refreshed regularly.
All employees have been retrained in the correct frequency and method of handwashing and use hand sanitiser at regular intervals.
A risk assessment has been completed and documented to demonstrate we have looked at the Covid-19 hazards within Arnolfini and have introduced measures to operate safely.
Should you have any queries before you visit Arnolfini, please get in touch via our Contact page.
Where are the nearest car parks?
There are a number of car parks within walking distance of the Arnolfini: 1 min walk The Grove, BS1 4RB, or 3 min walk, short stay car park on Queen Square BS1 4LH
There is a full guide at www.bristol.gov.uk/parking/where-to-park-in-bristol including details of Bristol’s Park and Ride and Electric Vehicle Parking.
Can I visit Arnolfini by Ferry?
Bristol Ferry Boats offer timetabled ferries every 40 minutes from Prince Street Bridge, close to Arnolfini. Please see their timetable or visit their website for more information.
Number 07 Boats run timetabled ferries around Bristol harbourside. You can find a timetable on their website.
Where is the nearest train station?
Bristol Temple Meads is a 25 minute walk via Portwall Lane and Queen Square. A taxi rank is on the station forecourt. Depending on traffic conditions, the journey can take between 12 and 20 minutes.
Why can I stay in Bristol that’s close to Arnolfini?
There are a number of accommodation providers within walking distance to the Arnolfini, as well as those slightly further out accessible by Bristol’s public transport or by bike. Please visitbristol.co.uk/accommodation
Travelling to Bristol by air
The nearest airport for international and domestic flights is Bristol Airport (BRS). A bus route, known as The Airport Flyer, connects the airport to Bristol Temple Meads and the local bus network. Buses run 24 hours a day, seven days a week. At peak times, they leave up to every eight minutes outside the terminal building, the journey to Temple Meads takes around 30 minutes. Alternatively, a taxi rank is located outside the terminal building, a taxi journey to Narrow Quay House can take between 18 and 40 minutes.
There is additional information relating to travel on our Getting Here page.
Where’s the nearest hospital?
The Bristol Royal Infirmary (BRI) is less than two miles away. A taxi there will cost approximately £6-£8 and take no more than five minutes.
Who can help me if I have further questions regarding my visit to Arnolfini?
Please get in touch via our Contact page.